(+91) 998*******
[email protected]
New Delhi
(+91)
9981*******
[email protected]
New Delhi
Find answers to the most common questions about CharPair, verification, payments, safety, and more.
Before you book or offer a ride, every Charpair user goes through a structured verification process. We review essential details to ensure profiles are genuine and accountable. This helps create a safer carpooling environment where riders and car owners can connect with confidence.
Our goal is to reduce fake accounts and build a trusted mobility community across cities.
Verifying your profile boosts trust within the Char Pair community. A verified profile displays a badge, making you more trustworthy to other users. It shows that you’ve uploaded valid identification and are a real person, not a spammer or fake account. This increases your chances of getting approved for rides and ensures safer matches.
Q: How do I verify my profile?It typically takes 12–24 hours, depending on submission quality. You’ll be notified once the verification is complete.
Charpair ensures that vehicle details shared on the platform are reviewed for accuracy and transparency. Verified vehicle information helps riders choose trusted cars and travel with more confidence.
Q: Why is vehicle verification important?Verifying your vehicle assures users that your vehicle is safe, insured, and suitable for ride-sharing. It helps avoid fake or outdated vehicle details. This builds trust and can increase your chance of getting more Lifty bookings.
Q: What documents do I need for verification?For bikes, similar details apply (model, insurance, RC, vehicle images, etc.).
Q: How do I upload these documents?If all details are correct and clear, it usually takes 24–48 hours.
Q: What if my verification is rejected?You will receive a message with the reason (e.g., blurred image, expired insurance). You can resubmit corrected details for another review.
Charpair provides a simple and transparent system for payments, recharge, and claim-related queries. We aim to ensure smooth transactions and clear communication for both riders and vendors.
Q: How do payments work on Char Pair?Char Pair uses a wallet system for transactions. Liftys must recharge their Char Pair wallet to pay for rides, and Lifters receive payments into their wallet. Both parties transact within the app, ensuring transparency.
Q: What is the Char Pair platform fee?We charge a 10% + applicable tax as platform usage fee:
For Liftys: Fee is charged when paying for a ride using the Char Pair wallet.
For Lifters: Fee is charged when requesting a wallet redemption (withdrawal).
Go to Payments. Tap on "Claim." Minimum withdrawal is ₹500. There is no maximum cap; you can withdraw any available balance. The withdrawal process usually takes 2-3 business days.
Q: What if my transaction fails?If a payment fails but money is debited from your account, it is usually refunded automatically within a few hours. If not, contact support with transaction details.
Manage your Charpair account details, contact information, notification settings, and travel preferences with ease. Keep your profile updated to enjoy a smoother and more personalized carpooling experience.
Q: Can I edit my account information after signup?Yes, you can update your name, profile photo, email, and contact number anytime. Just go to your Profile > Edit Profile section and make the necessary changes.
Q: What preferences can I set for ride matches?Char Pair allows you to set Ride Matching Preferences to ensure comfort and compatibility with co-riders. These include:
Setting these preferences helps the system recommend safer and more relevant rides for you.
Q: Can I change my preferences later?Absolutely. You can update your preferences at any time before searching for or offering rides. Go to Settings > Ride Preferences in the app.
Post your available seats or search for rides that match your route in just a few steps. Charpair makes it simple for car owners and riders to connect, share travel costs, and reduce unnecessary traffic.
Q: How do I offer a lift to others?Once posted, interested users can request to join your ride. You can accept or reject requests based on their profile, verification, and ride preferences.
Q: How do I find a lift for my route?You’ll receive a notification when the Lifter accepts your request.
Q: Can I cancel a ride after offering or booking it?Yes, but cancellations should be done well in advance to avoid inconvenience to others. Frequent last-minute cancellations may affect your rating.
Q: How are fares calculated?Fares are usually calculated on a per kilometer basis, set by the Lifter. You’ll see the estimated fare before booking. Char Pair charges a small platform fee (detailed under the Payments section).
Q: Can I chat with the co-rider before confirming?Yes. Once a ride request is initiated, there’s a secure in-app chat feature that allows both parties to coordinate and clarify before finalizing the ride.
Q: Is it safe to accept ride requests from strangers?Char Pair prioritizes safety. You can check the profile, verification status, rating, and ride history of each user before accepting their request. You also have full control to accept or reject any request.
Charpair prioritizes user safety with verified profiles, transparent ride details, and emergency support features. In case of unexpected situations, users can access SOS assistance and report concerns directly through the platform.
Q: What is the SOS feature and when should I use it?The SOS feature is designed for emergency situations such as feeling unsafe, medical issues, or accidents. When triggered, it instantly notifies your emergency contact with your live location and trip details so they can assist or escalate quickly.
Q: What happens when I use the SOS button?When you tap SOS:
Your emergency contact receives a notification with your real-time location.
You get quick options to call your emergency contact or local help.
In future updates, SOS may also notify local authorities.
Go to Profile > Emergency Contact > Enter name and phone number. You can change it any time before or after a ride.
Q: Will SOS work without the internet?Without the internet, SOS may not send your live location but will try to use your last known location. You should ensure the internet is active for the best results.
Q: Who can use the SOS feature?Everyone. The SOS button is available for both Lifter and Lifty during any ride.
Invite your friends to join Charpair and grow the trusted carpooling community. When they sign up and start using the platform, you can enjoy referral benefits as per our program terms.
Q: What is the Refer and Earn program?The Refer and Earn program allows users to invite their friends and family to join the Char Pair app. When someone signs up using your referral code, both you and your friend receive a reward of Rs.250.
Q: How do I refer someone?Your friend (the referee) will receive a welcome bonus of Rs.250 after signing up using your referral code.
Q: What do I get as the referrer?You will receive Rs.250 for each successful referral once your friend downloads the app and completes the sign-up process using your referral code.
Q: Is there a limit on how many people I can refer?There is usually no limit to how many people you can refer. The more friends you refer, the more you can earn! However, make sure to check the app's terms and conditions for any updates.
Q: When will I receive my referral bonus?Referral bonuses are typically credited immediately after your friend completes their registration and first app activity, or within 24–48 hours, depending on the verification process.
Q: Where can I see my referral earnings?You can track all your referral activity and earnings in the “Refer Friends” or “Rewards” section of the app. Detailed information may be available under your wallet or earnings history.
Q: My friend forgot to use my code. Can I still get the bonus?Unfortunately, referral bonuses are only valid if the code is entered during the sign-up process. Once the account is created, it cannot be retroactively applied.
Q: Can I use my referral code on multiple devices/accounts?No. The referral code is intended for new users only. Attempting to misuse it through multiple accounts or devices may result in suspension of your rewards or account.
Q: Is the referral bonus withdrawable?No, the referral bonus cannot be withdrawn to a bank account or external wallet. It can only be used within the Char Pair app for eligible services such as paying for your rides, applying discounts on future bookings, or other in-app services as allowed by the platform.
Create your Charpair account in just a few steps using your mobile number or email. Secure login and profile verification help ensure a safe and smooth experience for both riders and car owners.
Q: What is Char Pair?Char Pair is a carpooling platform designed to help people offer and find shared rides in a convenient, affordable, and verified way. It connects Lifters (those offering rides) with Liftys (those looking for a ride) while ensuring safety, transparent payments, and a smooth user experience.
Q: How do I download and install the app?Char Pair is available on the Google Play Store. You can simply search for "Char Pair" or click here to download. Install the app and follow the registration steps to start.
Q: How do I register and set up my profile?Once installed, open the app and enter your phone number. You will receive an OTP to verify your number. After completing OTP verification, you’ll be asked to enter basic details like your name, designation, location, and email ID. Once these details are submitted, your account setup will be complete and you can start using all features of the app.
Track your positive impact every time you share a ride. Charpair’s Eco Meter highlights your contribution toward reducing traffic and carbon emissions, while rankings recognize active and responsible community members.
Q: What is the Eco Meter in Char Pair?Eco Meter is a unique feature that tracks your positive environmental impact by using carpools. It calculates shared kilometers travelled, CO₂ emissions saved, and number of rides completed. This helps you see how much you're contributing to a greener planet.
Q: What is the Ranking system?The Ranking system reflects your activity, safety, and eco-friendliness on Char Pair. You can improve your rank by completing more rides, maintaining high ratings, verifying your profile and vehicle, and following good rider/lifter etiquette. Top users may be shown on leaderboards or get special recognition in the app.
Q: Will I get rewards for a high Eco Rank?Yes! In future updates, Char Pair plans to launch a reward system for high-ranking users, including discounted rides, gift vouchers, loyalty points, and exclusive badges. These features will motivate users to maintain good behavior and keep the platform sustainable.
Are you a garage owner, car service provider, spare parts dealer, or vehicle care business partnering with Charpair? This section is designed to help vendors understand listing guidelines, lead management, account setup, verification process, and platform policies.
How can I register my garage or car service business on CharPair?To register your business, fill out the vendor listing form on our website. Select the correct service category, enter your business details, and submit the form. Our team will review your application and activate your listing after verification.
What documents are required for vendor verification?Basic business information such as business name, contact details, service category, and location is required. Additional details may be requested during the review process to confirm authenticity and maintain platform quality.
How does the lead system work for vendors?Once approved, your business will appear in relevant searches based on your category and location. Interested customers can contact you directly through the details provided in your listing. Leads are generated based on user interest and service relevance.
Is there any charge for listing my services?Vendor listing may involve charges depending on the current program or plan. If applicable, fees will be clearly communicated before activation. CharPair may introduce or update pricing policies in the future.
How can I update my service details or pricing?To update your listing information, please contact our support team. All changes will be reviewed to ensure accuracy and consistency on the platform.
How do I respond to customer enquiries?Customer enquiries are shared directly with vendors. You can communicate with customers via phone call or WhatsApp to discuss service details, pricing, and availability.
What services are allowed on CharPair?CharPair supports genuine vehicle-related services such as car repair, car wash, tyre services, battery services, car AC work, denting and painting, accessories, towing, and insurance assistance. Non-automotive and illegal services are strictly prohibited.
How are fake or non-car businesses handled?All listings are reviewed before approval. Businesses that do not match vehicle-related categories or provide misleading information may be rejected or removed to maintain trust and platform quality.
Can I manage or remove my listing?Yes. Vendors can request updates, edits, or removal of their listing by contacting our support team. All requests will be processed after review.
How long does the verification process take?Verification time may vary depending on the details provided. Our team reviews each application carefully to ensure authenticity before approval.
How can I contact vendor support?For assistance regarding registration, verification, updates, or general queries, please contact:
📞 +91 998*******
[email protected]
[email protected]
Vehicle Profile Completion shows how much of your vehicle information has been added to your Charpair account. The more details you provide, the higher your completion percentage.
How is my vehicle profile percentage calculated?Your completion score is calculated based on the details you upload:
Adding all required details increases your completion score.
What do I need to upload to increase my completion percentage?Once your vehicle profile reaches 80% completion, it becomes eligible for verification review. After approval, a Verified Badge will be added to your profile.
Is uploading RC and insurance mandatory?Uploading RC and insurance details is strongly recommended, as they contribute significantly to your completion percentage and verification eligibility.
Why are vehicle photos important?Vehicle photos help maintain transparency and allow riders to identify the car before travel. Clear images also improve trust within the community.
Can I update my vehicle details later?Yes. You can update or edit your vehicle details anytime from your account settings to improve your completion score.
Will 100% completion automatically verify my vehicle?Reaching 80% makes you eligible for verification. Final approval depends on review of submitted details.